How can we help?
Questions, a bug or feedback about MotionCore? Write to us and a real person on the team will answer.
Email us
Write to redme.developer@gmail.com. Please include the email address you use in the app and, for bugs, your phone model.
We aim to reply within a few business days.
Email usReport from the app
In the app, tap your profile photo, then Settings → Report an Issue, and describe what happened.
Common questions
My reps aren't being counted
Make sure your whole body, head to feet, is in the frame and well lit. Step back a little, and check the movement's description for the best camera angle.
I can't sign in
Use Forgot Your Password? on the sign-in screen to get a reset link by email. If you signed up with Google, use the Google button again.
My leaderboard score looks wrong
Scores are calculated on our servers from completed sessions; overlapping or unverified sessions are not counted. If something still looks off, email us with the date of the session.
The camera doesn't start
MotionCore needs camera access to track your movement. If you denied it, allow it again in your phone's settings under Apps → MotionCore → Permissions.
Delete your account
You can delete your account in the app at any time, or send us a request on the web if you no longer have access.